Shipping Info

Shipping is normally via United Parcel Service (UPS),Spee Dee, or the United States Postal Service (USPS) when necessary. Orders being shipped out of the continental United States will be charged according to the cost of shipping. This includes orders to Alaska and Hawaii. 

Notification is sent via email after your order has been shipped, providing you with date shipped, via UPS/FedEx/postal along with the tracking number. If you don't receive our email notification after 3 business days, please feel free to contact us. 

Orders after 1:00 p.m. CST may not be shipped until the following day when in stock.


If an extended shipping delay is known an email will be sent to you stating an estimated date of completion. This is a estimated time-frame and is not a guarantee. 

Any correction to your shipping address once shipped will incur an additional charge of $10.00 per correction. 

Any returned, refused or undeliverable packages will incur the actual shipping fees of the order and are not refundable. Packages shipped with "Special Shipping" or "Free Shipping" will incur actual shipping costs if returned, refused or undeliverable. Reshipping returned, refused or undeliverable packages will incur the shipping costs of reshipping order. 

Rugged Gear will ship to Foreign Countries listed via US Postal Service or UPS. The default shipping company is with US Postal Service unless specified when ordering, additional shipping fees will be emailed to you once your order has been accepted. Rugged Gear will ship to countries listed below: 

Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Cyprus, Denmark, England, Federal Republic of Germany, Finland, France, Greece, Greenland, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Luxemburg, Mexico, Netherlands, New Zealand, Norway, Poland, Puerto Rico, Republic of Korea, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States. 

International Orders: Any duties, taxes, and brokerage fees are not included in our shipping costs and are the customers' responsibility to pay them upon delivery. All items entering a country outside of the US are subject to customs inspection and the assessment of duties and taxes in accordance with that particular country & specific Provincial duty and custom laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the countries duty laws. These charges are normally due at the time of delivery; they are separate from the actual shipping charges charged by us. In addition, there may be an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. Please Note: Our Invoice must reflect actual product prices for parts shipped. 

Rugged Gear reserves the right to change its "Shipping Policy" without prior notice. 

We accept Master Card, Visa, Discover, and American Express.

 

Return Policy

Rugged Gear offers a 30 day return policy from purchase date.  Must call for return authorization.  A 20% restocking fee or up to 25% re-furbishing charge may apply.